1. Policy background
3. Active information collection
4. Active information collection points on this Site include:
E-Mail Reply Mechanisms - This Site may provide you with one or more e-mail reply mechanisms through which you may send us questions or comments. Because e-mail submitted via this Site is not protected by the same security measures we use in other areas where we actively collect information, you should be particularly careful in deciding what information you wish to send to us via e-mail.
Question, Comment, and Feedback Forms - This Site may post a form for you to submit questions, comments, and other feedback. We use such information to improve this Site and our products and services as well as for marketing and research purposes.
5. Passive information collection
We may use various technologies to passively collect information from you while you are visiting our Site. We do log non-personally identifiable general statistical information such as domain name, Internet Protocol (IP) address, and browser type. For example, we may use "cookies" - sets of information assigned to you by our web server when you visit our web site - only for maintaining information between pages. They are not used for storing or tracking personally identifiable information about visitors to our Site. If you wish, you can set your computer to decline cookies. However you are fully responsible for altering your browser software to do this.
6. Using and sharing information gathered
We may use information collected for a variety of purposes, such as to administer and customise the Site, provide policy quotes, administer insurance policies, answer questions or concerns, compile statistics for marketing and research purposes. We may share information about you with third parties (including other members of the Liberty Mutual Group) in the normal business of conducting insurance operations, such as providing you with an insurance quote, processing, servicing, administering your insurance policy and claims, our business administration and when required by law.
We may use your information to tell you about new products and services or other information we think may be of interest to you. If you do not wish to receive such notifications or updates, please contact us at APEnquiry@libertyiu.com and specify which notifications or updates you do not wish to receive.
7. Data security
Although we take reasonable steps to protect personally identifiable information you provide via this Site from loss, misuse, or unauthorised alteration, no system is 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we collect via this Site, and you acknowledge that you are assuming the risk in transmitting any information to us.
Access to the servers of this Site is limited to LIU’s employees, agents and contractors, who are required by our guidelines to preserve the confidentiality of and not to disclose without authorisation any user information in the course of performing their duties and conducting our business.
8. Information access
If you wish to update or otherwise correct personally identifiable information you have provided to us, you may contact us as described below in the "Contact Us" section. We may, in our discretion, refuse to allow you access to certain information if, in our view, to do so would jeopardise another person's privacy, or would violate any applicable national, local, or foreign law, regulation, or directive.
If you have any enquiries, concerns or complaints about your privacy rights, the information practices of this Site, potential breaches, access to and correction of your personal information we hold, or other privacy matters related to this Site, please direct them to our Privacy Officer, at email@example.com.